Data Deletion Specification for Nexa Credit Union Ltd.

Introduction

At Nexa Credit Union Ltd. we are committed to prioritizing your privacy and strictly adhering to security standards to ensure the secure handling of your data. This specification clearly outlines our process for promptly deleting account-related data upon user request

App Identification

The application name is Nexa CU Mobile. The App can be found in the Google Play Store and the Apple App Store.

Deletion Request Procedure

Step 1: Gather Information

Ensure you have all the necessary information at hand before you contact the financial institution, such as:

  • Your account number(s)
  • Personal identification details (e.g., Social Security Number, date of birth, address)
  • The reason for your request

Step 2: Choose Your Preferred Contact Method

You can contact the financial institution either by phone or email. Use the contact number (473) 405-4061 or email eservices@nexacreitunion.com.

Step 3: Contacting by Phone

  1. Dial the Contact Number: Call (473) 405-4061.
  2. Verify Your Identity: You may need to provide personal information to verify your identity.
  3. State Your Request: Inform the representative that you want to delete your account.
    • For example: “Hello, my name is [Your Name]. I would like to request the deletion of my account. My account number is [Your Account Number].”
  4. Follow Instructions: The representative might provide further instructions or require additional information. Follow the guidance provided.
  5. Ask for a Confirmation: Request a confirmation of your account deletion. You might want this in writing or as a reference number.

Step 4: Contacting by Email

  1. Compose an Email:
    • Subject Line: Account Deletion Request
    • Body of the Email:
      Dear Customer Service Team,
      
      My name is [Your Name], and I am writing to request the deletion of my account with your institution. Below are my account details:
      
      - Account Number: [Your Account Number]
      - Full Name: [Your Full Name]
      - Date of Birth: [Your Date of Birth]
      - Address: [Your Address]
      
      Please confirm once my account has been deleted. Thank you for your assistance.
      
      Best regards,
      [Your Full Name]
      
  2. Send the Email: Send the email to eservices@nexacreditunion.com.
  3. Follow Up: If you do not receive a response within a reasonable time, you may need to follow up with another email or a phone call.

     

    Data Deletion Specifics

    Step 1: Keep Records

    Regardless of the method used, always keep records of your communication.

    • Save emails and any confirmations you receive.
    • Note down the date and time of calls and the names of the representatives you spoke to.

    Step 2: Verify Account Deletion

    After receiving confirmation, ensure that your account is indeed deleted by attempting to log in or contacting the financial institution to verify the deletion.